Board of Directors

John is chairman of the board of directors, associate professor at the Robert F. Wagner Graduate School of Public Service at New York University, and the director of the school's Health Policy and Management program. He is principal investigator of numerous projects aimed at assessing the performance of the safety net for vulnerable populations and understanding the nature and extent of barriers to optimal health for vulnerable populations. Much of John’s work focuses on the analysis of patterns of hospital admission and emergency room visits as a mechanism to evaluate access barriers to outpatient care. His work also assesses the performance of the ambulatory care delivery system. John has examined the characteristics of high cost Medicaid patients to help in designing interventions to improve care and outcomes for these patients. Parallel work in the United Kingdom has involved creating an algorithm for the National Health Service (NHS) to identify patients at risk of future hospital admissions and designing interventions to improve care for these high-risk patients. John holds a law degree from the University of California, Berkeley.

James is currently the director of the Industry Standards Program for Hewlett-Packard Company and previously acted as group engineering manager for almost all of HP's computer entities. He also represents the company on the Governing Board of the Open Group, serves on the Worldwide Web Consortium Advisory Council and Board, and holds a variety of other responsibilities within the company. In the past, Jim has taught computer science at Stanford and Northeastern Universities, published journal articles on a range of topics and co-edited the book Mini-Computer Software. He holds a BA from Dartmouth College and an MS and PhD in computer science from Stanford University.

Clarence is associate professor of medicine, associate dean for medical education and associate chair of organizational improvement in the department of medicine, all at Stanford University. Clarence is also director of clinical ethics at the Stanford Center for Biomedical Ethics and medical director for quality medicine at Stanford Hospital & Clinics. Clarence’s research focuses on medical ethics education, informed decision making and physician-patient communication. Results of an assessment scale measuring the quality of informed decision making were published in leading medical journals such as the Journal of the American Medical Association and the Journal of General Internal Medicine. He is the recipient of the Outstanding Clinician-Educator in the California Region award from the Society of General Internal Medicine, the Kaiser Foundation Award for Excellence in Preclinical Teaching from Stanford University and the Mervin J. Goldman Teaching Award from the University of California, San Francisco. Clarence holds an MD from the University of Chicago Pritzker and an MPH in health care ethics from the University of Washington. He completed his residency at the U.S. Naval Hospital in California.

Richard is the Kaiser Permanente Professor of Evidence-Based Family Medicine and professor of medicine at Oregon Health and Science University. He is also director of the NIH-funded Community Engagement program of the Oregon Clinical Translational Research Institute at OHSU, deputy director of Spine and co-editor of the book Evidence-Based Clinical Practice: Concepts and Approaches. His research focuses on measuring patient function, involving patients in clinical decisions and managing low back pain. Recently, Rick has been studying inappropriate use of medical technology, and the commercial, political and media forces that affect this technology. He is the recipient of the John M. Eisenberg Award for career achievement in research from the Society for General Internal Medicine. Rick holds an MD from the Penn State College of Medicine and an MPH from the University of Washington.

Tom is CEO and Chairman of Sage Partners, LLC, a global strategy and governance advisory firm, bridging for its clients the gap between theory (good ideas) and practice (what generates results). Prior to Sage he co-founded Braxton Associates and led its successful merger with Deloitte as its strategy and operations practice. He is an author (Teaming Up for the 90’s; Value-Creating Growth) and an active speaker on strategy and governance. He has served on a variety of Boards of Directors from public companies (Natrol as Lead Director), private enterprises (StratBridge), educational institutions (Penn State’s College of Engineering), and not-for-profits (Chair of the World Economic Forum’s Technology Pioneers). He holds an MBA from Columbia University where he graduated with highest honors, with a concentration in marketing and a minor in organizational behavior. He holds two undergraduate degrees (BS chemical engineering; BA liberal arts) from Penn State where he was named an Outstanding Engineering Alumnus.

Susan is executive director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital (MGH), lecturer in the department of medicine at MGH and an associate professor of health policy at Harvard Medical School. Susan is co-principal investigator on the Yale Consumer Assessment of Health Care Providers and Systems (CAHPS) and is the Institute for Healthcare Improvement (IHI) Fellow for Patient and Family-Centered Care. She also serves on a number of national boards, including the National Patient Safety Foundation (NPSF), and is a member of the Lucian Leape Institute at NPSF. Susan is a co-author of the Institute of Medicine 2006 report, The Future of Drug Safety: Promoting and Protecting the Health of the Public. She received the Distinguished Alumni award from the Duke Physician Assistant Program, was inducted into the Duke University Medical Center Hall of Fame and was awarded the 2007 Leadership and Innovation recognition from the Center for Information Therapy. She holds a PA from the Duke University Medical School.

Carmen is president of the Milbank Memorial Fund, the nation's oldest operating foundation in health care. She is also a member of the North Carolina Institute of Medicine, serves on the Evidence-Based Medicine Roundtable of the National Academies' Institute of Medicine, and is an adjunct professor at the University of North Carolina School of Public Health. Prior to joining the Fund, Carmen was Secretary of the NC Department of Health and Human Services, vice-president of government relations for Quintiles Transnational Corporation and group vice-president of Carolinas HealthCare System (CHS). In addition, Carmen served as a member of the Massachusetts House of Representatives and house chair of the Joint Committee on Health. She holds a master's degree in regional planning from the University of Massachusetts at Amherst.

Arthur is co-founder and director of the Center for Medical Consumers, a New York City based non-profit organization dedicated to informed and improved patient decision making. He is currently co-chair of the Consensus Standards Approval Committee of the National Quality Forum (NQF), co-chair of the National Committee for Quality Assurance (NCQA) Committee on Performance Measures, a founding board member of the New York State e-Health Collaborative (NYeC) and a board member of THINC RHIO. Throughout his career, Arthur has been a member of numerous other organizations and projects, including: the Institute of Medicine's Committee on the Quality of Health Care and the FDA's Drug Safety and Risk Management Advisory Committee. He has worked to pass legislation in New York on the oversight of office based surgery, health care facility acquired infection reporting and physician profiles. He holds an MPH in health policy from the Columbia University School of Public Health.

Margaret is president of the National Committee for Quality Assurance (NCQA), and co-chair of the National Priorities Partnership. Under her leadership, NCQA's Healthcare Effectiveness Data and Information Set (HEDIS) has become health care's first and most widely used national performance improvement tool. NCQA has also become the source of the country's most popular program for transforming medical practices into patient-centered medical homes. In addition, she also serves as co-chair of the National Priorities Partnership. Margaret has received the Centers for Disease Control and Prevention's Champion of Prevention award, the agency's highest honor, and has been voted by her peers as one of Modern Healthcare's "100 Most Powerful People in Health Care." She holds a master's degree in health administration and planning from Johns Hopkins University.

Harold is a professor of medicine at the Dartmouth Institute and chair of the National Advisory Committee for the Robert Wood Johnson Foundation (RWJF) Physician Faculty Scholars Program. Previously, Harold was chief medical resident at Dartmouth Medical School (where he studied shared decision making), chair of the department of medicine at Dartmouth and a professor at the Stanford University School of Medicine. Arthur is a former editor of the Annals of Internal Medicine, has authored or co-authored over 200 medical articles and books, and has chaired or been a member of many national policy-setting committees. He holds an MD from Harvard Medical School and completed his residency in internal medicine at Massachusetts General Hospital.