Coulter A. Engaging patients in their healthcare: How is the UK doing relative to other countries? Picker Institute Europe. 2006 April. Retrieved from http://www.pickereurope.org/assets/content/pdf/Project_Reports/Six_country_study_with_ISBN_web.pdf
Most patients want to play an active role in their own healthcare. They want to know how to protect and improve their health when they are well; when they are ill they want information about the treatment options and likely outcomes; and, in addition to seeking fast effective health advice and care when they need it, most people also want to know what they can do to help themselves.